DeedsCheck

Privacy Policy (POPIA)

Last updated: 14 April 2026

Introduction

DeedsCheck.co.za ("we", "our", "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This privacy policy explains how we collect, use, store, and protect your information.

Information We Collect

Information you provide

  • Email address — when you place an order for a report
  • Full name — optionally provided during checkout
  • Payment information — processed securely by PayFast; we do not store credit card details

Information collected automatically

  • Search queries — logged anonymously (query type and length only, no personally identifiable information)
  • IP address — for security and fraud prevention
  • Usage data — pages visited, browser type, via Google Analytics

How We Use Your Information

  • To process and deliver reports you have purchased
  • To send you order confirmations and report delivery emails
  • To improve our services and user experience
  • To detect and prevent fraud

Deeds Registry Data

Property information displayed on DeedsCheck is sourced from the South African Deeds Registry, which is a public record maintained by the Department of Justice and Constitutional Development. This data includes:

  • Property descriptions (erf numbers, townships, sectional titles)
  • Transfer history and transaction dates
  • Property owner names (in paid reports only)
  • Bond registration details (in paid reports only)

This information is publicly available under South African law. We present it in an accessible format and do not publish personal information beyond what is available in the public deeds registry.

Data Sharing

We do not sell, trade, or rent your personal information. We share data only with:

  • PayFast — for payment processing
  • Lightstone — for property data enrichment
  • Law enforcement — when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encrypted connections (HTTPS), secure database storage, and access controls.

Data Retention

Order and report data is retained for the period required by South African tax and financial regulations (minimum 5 years). Anonymised search logs are retained indefinitely for analytics purposes.

Your Rights Under POPIA

You have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Object to the processing of your personal information
  • Lodge a complaint with the Information Regulator

Contact Us

For any privacy-related queries or to exercise your POPIA rights, contact us at:

Email: privacy@deedscheck.co.za

Information Regulator

If you are not satisfied with our response, you may lodge a complaint with:

The Information Regulator (South Africa)
Website: inforegulator.org.za